L’utilisation des médias sociaux en éducation médicale: cas de Twitter
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Abstract
Au vu des restrictions de santé publique COVID-19, le recours à la télémédecine est en hausse. Ce modèle de prestation de soins est apprécié pour son potentiel à accroître l’accès aux soins tout en fournissant des soins sûrs. Cependant, il modifie la manière dont les patients et les soignants interagissent. La communication lors des consultations vidéo nécessite un engagement corporel pour compenser la distance physique. Cette étude visait à identifier les défis de la communication patient-soignant pendant les consultations vidéo et à évaluer les outils développés pour soutenir la communication patient-fournisseur selon la littérature publiée de 2019 à 2022. Des recherches ont été effectuées dans huit bases de données (Medline (Ovid), PubMed, ProQuest Nursing and Allied Health, CINAHL, Web of Science, Scopus, PsychInfo et Social Services Abstracts) et une recherche Google de littérature grise. Dix-neuf articles répondaient aux critères d’inclusion. Les résultats montrent que les patients et les soignants partagent les mêmes préoccupations, telles que le manque de confiance lié à la distance physique, la capacité d’établir une relation significative et le manque de confiance dans l’évaluation clinique. Les outils disponibles sont toutefois basés sur des lignes directrices difficiles à adapter à la diversité des contextes d’interaction. Il est nécessaire de disposer d’outils qui tiennent compte de la complexité de la communication patient-soignant afin de relever les défis découlant du manque de confiance dans le contexte des consultations vidéo. Ces résultats peuvent contribuer à l’élaboration de stratégies pour une communication efficace entre le patient et le soignant pendant les consultations vidéo, afin d’améliorer la qualité des soins et d’optimiser les résultats dans ce contexte.
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